1. Color Policy
Our Images Department makes every effort to portray the colour of an item as accurately as possible on our site. However, the colour of an item may appear differently according to the settings on your monitor. Unfortunately we cannot guarantee the accuracy of the colour displayed on your monitor.
2. Image Policy
We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
If you have any questions or concerns about a product even after reading the description and product literature, please contact us.
3. Warranty Policy
If a warranty is available for an item, the details of the warranty can be found listed in the item description, or as a downloadable link on the item’s page. All warranties are handled based on the manufacturer’s warranty policy. Since manufacturers’ warranty policies vary, please contact us to verify warranty info before placing your order.
For items being used internationally, please confirm if the warranty is valid in your area.
4. Returns Policy
- Equipment and Special Order items cannot be returned.
- The return shipping fee is the customer’s responsibility.
- An amount will be deducted from the amount paid
5. Damaged/Missing Items
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
- Note it clearly on the proof of delivery before signing
- Keep your copy of the Proof of Delivery
- Contact us within 1 business day
- Keep the damaged packing materials for inspection
- Take pictures of the damaged items and packaging
Our warehouse gives great attention to packaging every order for Delivery. Unfortunately damage does occur occasionally during transit.
By signing the Proof of Delivery you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the Proof of Delivery, we CANNOT guarantee any compensation for damages.
6. Delivery Time
We’re dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Saturday, 8:00 a.m. to 6:30 p.m)
Please note - we are not always able to cancel special order items once the order is placed.